We aim to respond to all messages within one working day. For urgent technical issues, call or email our 24/7 support line for a faster response.
Can I book a callback instead?
Yes. Note your preferred time and number in the message field and we’ll arrange a callback within one working day. Please include a good window — morning, afternoon, or evening.
Where’s the fastest place to get an answer about my account?
Email support@fiberocity.co.uk directly with your account number in the subject line. Our support team have direct access to account records and can resolve most queries in a single reply.