How we handle complaints, and what to do if we don't fix it fast enough.
Email info@fiberocity.co.uk, Tell us your name, account number (if you have one), and a clear description of what went wrong.
Every complaint gets an acknowledgement within one working day — usually the same day — with a complaint reference number and the name of the person handling it.
We aim to resolve straightforward complaints within 10 working days. Complex complaints can take longer. If we expect to need longer, we will tell you why and give you a new expected resolution date.