Help, fast

Contact our support team and we’ll process your cancellation within 3 days. No exit fees apply if you’re out of contract

Log in to your account and select ‘Change plan’. Changes take effect from your next billing date with no setup fee.

Wired connections bypass your router’s Wi-Fi radio entirely. Slow Wi-Fi usually comes down to signal range, interference from microwaves or walls, or router placement. Try moving your router to a central spot, elevated off the floor, away from other electronics.

Give us at least 7 days’ notice via your account portal. If we cover your new address, we’ll arrange a transfer. If we don’t yet serve your new area, your contract ends with no early termination fee.

Yes. All residential and business plans include native IPv6 dual-stack alongside IPv4. Your router must support IPv6 — most modern routers do by default. Contact support if you need help enabling it.

Email info@fiberocity.co.uk — our support inbox is staffed 24/7. For non-urgent issues, log a ticket via your account portal and we’ll respond within 24 hours.

All our engineers are UK-based, working out of London and Manchester. We don’t subcontract field work — the person who turns up is a Fiberocity employee.

Yes. If your router develops a fault under normal use, we’ll replace it free of charge. Call support and we’ll ship a replacement next business day.

Phone, email, and live chat — staffed around the clock by a UK team. For major outages, we post updates to our status page. Business customers on the Pro+ tier get a dedicated account contact.

Log in to your account and navigate to Billing → Download invoice. Bills are available as PDF for the last 24 months.