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Business

Fibre your business can actually rely on

SLA-backed connectivity, dedicated UK support, and a real engineer who picks up the phone when something goes wrong.

Request a quote →See business plans

Why Fiberocity Business

What's different about business with Fiberocity

Written SLA

Uptime, response, and fix times in the contract. We pay credits if we miss them.

Dedicated account manager

One named contact for ordering, billing, and escalation.

Static IP standard

Included on Professional tier and above. Multi-IP available on request.

Fast install

Most sites live within 10 working days. Faster on standard fibre routes.

UK-only support, 24/7

Engineers answer the phone, not call-centre scripts.

Business plans

Business plans

All include 24/7 UK business support, no install fee, no contract.

Small Business

£50.99/month

50 Mbps down · 5 Mbps up

For small offices and shopfronts.

  • ✓24/7 UK business support
  • ✓No install fee
  • ✓No contract
  • ✓Business-grade line
Request a quote →

Growth

£55.99/month

100 Mbps down · 10 Mbps up

For growing teams. Includes named account contact.

  • ✓Named account contact
  • ✓24/7 UK business support
  • ✓No install fee
  • ✓No contract
Request a quote →

Professional

£65.99/month

500 Mbps down · 50 Mbps up

Includes static IP and a 4-hour fix SLA.

  • ✓Static IP included
  • ✓4-hour fix SLA
  • ✓Named account contact
  • ✓24/7 UK business support
  • ✓No install fee
Request a quote →

Enterprise

£75.99/month

1 Gbps down · 100 Mbps up

Includes 2-hour fix SLA and 4G backup as standard.

  • ✓2-hour fix SLA
  • ✓4G backup standard
  • ✓Static IP included
  • ✓Named account contact
  • ✓24/7 UK business support
Request a quote →

Add-ons

Build it your way

VOIP HostingFrom £4/seat/mo

UK-routed phone numbers, voicemail-to-email, call recording.

Custom NetworkingFrom £150 one-off

Bespoke layouts for offices with mixed wired/wireless needs.

Static IPFrom £5/month

Standard on Professional and above. Additional IPs available.

4G BackupFrom £8/month

Failover when the line drops. Automatic, transparent, reliable.

Our SLA

What we promise (and back up)

Uptime guarantee

99.99%

Measured monthly. Service credits applied automatically if we miss it.

Call answer time

<60s

Average time to reach a UK engineer, every month, around the clock.

Fix SLA

4hr

Engineer dispatched within 4 hours on Professional tier. 2 hours on Enterprise.

Incident updates

60min

Status updates every 60 minutes during any open business incident.

Who we serve

Built for these businesses

Co-working spaces

Creative studios

Hospitality

Independent retail

Professional services

Light manufacturing & warehousing

Need it bespoke?

Tell us about your office, your headcount, and what’s keeping you up at night.

Get a custom quote →

Business FAQ

Business FAQ

How fast can you install at a new site?
Most sites are live within 10 working days of order. Sites on standard fibre routes in London and Manchester are often faster. We’ll confirm an exact date once we’ve surveyed your premises.
Do you support multi-site businesses?
Yes. We can connect multiple sites across London and Manchester on a single account with a single account manager. Speak to us about volume pricing.
What’s your SLA if we go down?
Professional tier carries a 4-hour engineer dispatch SLA. Enterprise carries 2 hours. In both cases we provide status updates every 60 minutes until the incident is resolved, and apply service credits automatically for any breach.
Can we get a public static IP?
A static IP is included on Professional and Enterprise tiers. It’s available as a paid add-on (from £5/month) on Small Business and Growth. Multi-IP blocks are available on request.
Do you offer VOIP without the broadband?
Currently VOIP Hosting is only available alongside a Fiberocity broadband connection. If you’re interested in VOIP as a standalone service, get in touch and we’ll let you know when that changes.
Where are your engineers based?
All our engineers are UK-based, split between our London and Manchester teams. No offshore contractors, no white-labelled third parties. The engineer who installs your line is the same team that responds if something goes wrong.